Returns & Refunds Policy

At Mood Mentors, we want you to feel confident when purchasing our wellbeing resources.

We offer both digital products and physical products, including printed wellbeing card decks available for pre-order.

This policy explains how cancellations, returns and refunds are handled.

1. Digital products

Our digital products are delivered electronically.

Because digital products can be accessed or downloaded immediately after purchase, we generally do not offer refunds for change of mind once a digital product has been accessed or downloaded.

If you experience technical difficulties accessing your purchase, please contact us at emma@moodmentors.com.au so we can help resolve the issue.

Your rights under Australian Consumer Law remain unchanged.

2. Physical products

Our physical products include printed Mood Mentors wellbeing card decks.

We take care in preparing our products and want them to arrive in good condition.

If your order arrives damaged, faulty, incomplete or materially different from its description, please contact us at emma@moodmentors.com.au with your order details and, where possible, photographs of the issue.

We will assess the matter and provide an appropriate remedy in accordance with Australian Consumer Law.

For change-of-mind purchases after dispatch, we do not generally offer returns or refunds unless otherwise agreed.

This does not affect your statutory consumer rights.

3. Pre-orders

Some Mood Mentors products are offered for pre-order before the first production run has been completed.

When purchasing a pre-order product:

• Payment is collected when you place your order.

• The product is not available for immediate dispatch.

• Dispatch information will be communicated as it becomes available.

• Any delivery estimates are provided in good faith and may change due to production or shipping circumstances.

• Christmas delivery is not guaranteed unless expressly confirmed.

Cancelling a pre-order

You may request cancellation of an unshipped pre-order by contacting emma@moodmentors.com.au.

We will provide a full refund for pre-orders cancelled before dispatch.

If production is significantly delayed, we will contact affected customers with updated information and the option to cancel for a full refund.

If we are unable to fulfil your order, we will provide a full refund.

Refunds will generally be processed to the original payment method.

4. Damaged, faulty or incorrectly supplied products

If you receive an item that is damaged, faulty or not as described, please contact us.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Where a product does not meet applicable consumer guarantees, reasonable return postage costs will be reimbursed where required by law.

5. Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where a product or service does not meet applicable consumer guarantees.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

6. Contact us

For questions about orders, cancellations, returns or refunds, please contact:

Mood Mentors

Email: emma@moodmentors.com.au

Website: moodmentors.com.au

Please include your order number and a brief description of your enquiry so we can assist you.